LinuxAir Advantage for Infrastructure covers all aspects of machines, storage, networking, logging, alerting and monitoring.
Open Infrastructure support & security
Security maintenance and support
| LINUXAIR ADVANTAGE FOR INFRASTRUCTURE | ESSENTIAL | STANDARD | ADVANCED |
|---|---|---|---|
| Bits only | Support | Support | |
| Physical machine | $100 | $250 | $500 |
| Virtual machine | $25 | $90 | $125 |
| Desktop | $10 | $40 | $90 |
| Phone and ticket support | No | 24×5 | 24×7 |
| Initial response time SLA – Sev 1 | – | 4 hours | 1 hour |
| Initial response time SLA – Sev 2 | – | 8 business hours | 2 hours |
| Initial response time SLA – Sev 3 | – | 12 business hours | 6 hours |
| Initial response time SLA – Sev 4 | – | 24 business hours | 12 hours |
| Kernel Livepatch service to avoid reboots |
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| Cockpit on-prem systems management |
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| Knowledge base access |
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| Certified Windows drivers for KVM guests |
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| Networking | Security patches | Security patches + support | Security patches + support |
| External Apps | Security patches | Security patches + support | Security patches + support |
| Custom Apps | Security patches | Security patches + support | Security patches + support |
| MAAS | Security patches | Security patches + support | Security patches + support |
| Legal assurance program | – |
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MAAS
Support and commercial capabilities for MAAS are included with LinuxAir Advantage for Infrastructure. These additional charges apply for machines managed by MAAS and not covered by a UA Infrastructure contract.
| ESSENTIAL | STANDARD | ADVANCED | |
|---|---|---|---|
| Per managed machine – annual | $15 | $30 | $80 |
| Phone and ticket support | None | Office hours | 24/7 |
| Response time – SLA Sev 1 | – | 4 hours | 1 hour |
| Knowledge base access |
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| Role based access controls (RBAC) |
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| High availability |
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Talk to a member of our team
We can recommend a security solution that best suits the needs of your organisation.
