Open Infrastructure support & security

LinuxAir Advantage for Infrastructure covers all aspects of machines, storage, networking, logging, alerting and monitoring.

Security maintenance and support

LINUXAIR ADVANTAGE FOR INFRASTRUCTURE ESSENTIAL STANDARD ADVANCED
Bits only Support Support
Physical machine $100 $250 $500
Virtual machine $25 $90 $125
Desktop $10 $40 $90
Phone and ticket support No 24×5 24×7
Initial response time SLA – Sev 1 4 hours 1 hour
Initial response time SLA – Sev 2 8 business hours 2 hours
Initial response time SLA – Sev 3 12 business hours 6 hours
Initial response time SLA – Sev 4 24 business hours 12 hours
Kernel Livepatch service to avoid reboots
Yes
Yes
Yes
Cockpit on-prem systems management
Yes
Yes
Yes
Knowledge base access
Yes
Yes
Yes
Certified Windows drivers for KVM guests
Yes
Yes
Yes
Networking Security patches Security patches + support Security patches + support
External Apps Security patches Security patches + support Security patches + support
Custom Apps Security patches Security patches + support Security patches + support
MAAS Security patches Security patches + support Security patches + support
Legal assurance program
Yes
Yes

MAAS

Support and commercial capabilities for MAAS are included with LinuxAir Advantage for Infrastructure. These additional charges apply for machines managed by MAAS and not covered by a UA Infrastructure contract.

ESSENTIAL STANDARD ADVANCED
Per managed machine – annual $15 $30 $80
Phone and ticket support None Office hours 24/7
Response time – SLA Sev 1 4 hours 1 hour
Knowledge base access
Yes
Yes
Yes
Role based access controls (RBAC)
Yes
Yes
Yes
High availability
Yes
Yes
Yes

Talk to a member of our team

We can recommend a security solution that best suits the needs of your organisation.

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